With your exclusive My Soft Surroundings Rewards, you enjoy everyday access to these money-saving benefits, subject to the limits and details stated below:
This exclusive membership is non-transferable. Your benefits are available only to you and your immediate family. “Immediate family” means you, your spouse or partner and your children living in your home who are permanent residents and at least 18 years old. There is a limit of one membership per household. In addition, membership benefits are available only to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, in our sole discretion, will not be eligible for membership benefits. You must reside in the United States to be eligible for My Soft Surroundings Rewards, excluding residents in Iowa.
With My Soft Surroundings Rewards, you automatically receive 10% Back on all qualifying purchases from Soft Surroundings.
You can shop online or over the phone and automatically earn 10% Back on every purchase from Soft Surroundings. Simply shop at Soft Surroundings as you normally would. We’ll automatically add 10% of your purchase subtotal to your Savings. Your purchase subtotal is the amount of your final, qualifying purchase after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping charges, or any other fees added at checkout. Every month, you’ll receive a payout for the total approved amount in your Savings to use on future Soft Surroundings purchases.
Only merchandise purchases from Soft Surroundings are eligible for 10% Back. Gift card purchases, taxes, shipping charges, and other fees are not included in your 10% Back savings. Soft Surroundings purchases made on third-party sites are not eligible for 10% Back. All purchases must be made directly from Soft Surroundings to qualify for 10% Back.
As a My Soft Surroundings Rewards member, you can also earn 5% Back on your purchases from 1,500+ retailers in the Marketplace, up to $1,000 per 12-month membership.
Shop online through the My Soft Surroundings Rewards portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the My Soft Surroundings Rewards portal, whether online, in-store or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases.
Shopping through the My Soft Surroundings Rewards Portal:
You can earn 5% Back on your in-store, online (not through the portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a Rebate Claim to earn 5% cash back. You can submit your Rebate Claim online from your My Soft Surroundings Rewards account, or mail in your proof of purchase instead.
Submit your claim online:
Submit your claim by mail:
My Soft Surroundings Rewards Rewards
P.O. Box 290728
Wethersfield, CT 06129-0728
Please note that all Rebate Claims must be submitted within 60 days of your purchase. Once we receive your mailed proof-of-purchase documentation, we’ll review your claim. Once your claim is approved, we’ll add your rebate to your Savings. This may take up to 3 weeks from submission to show in your Savings. Any mailed proof-of-purchase documentation must be sent and postmarked by the end of the month to receive a payout in the form of My Soft Surroundings Rewards for those purchases the next month. Your Savings in the form of My Soft Surroundings Rewards will be paid out on the 15th of every month. For more information, please see the “Savings” section below.
To qualify for 5% Back, you must be an active My Soft Surroundings Rewards member at the time of your purchase. Only purchases made at eligible Marketplace retailers qualify for 5% Back. The 5% Back is valid on merchandise only. Marketplace retailers are subject to change without notice. You can view the current list of eligible retailers by visiting the Marketplace from your member account. Simply click “Shop” on your main menu, then “Shop Marketplace” from the dropdown.
When your purchase ships, your earnings will appear on your Savings page within 5-7 days. Online Marketplace retailers labeled “Rebate Required” are not eligible for automatic 5% Back. You’ll need to submit a Rebate Claim via e-mail or proof of purchase via mail to receive 5% Back on purchases from these retailers. One purchase per retailer per day is eligible for 5% Back. Purchases of gift cards and money orders, as well as purchases using a retailer’s bill-pay service, are not eligible for 5% Back. You can save up to $1,000 every 12-month membership period with 5% Back on Marketplace purchases. Additional restrictions may apply for each participating retailer. To view restrictions for a specific retailer, visit the online Marketplace and click to view that retailer’s page. Any orders returned or cancelled will not be eligible for 5% Back.
As a My Soft Surroundings Rewards member, you receive 5% Back on travel reservations when you book with an eligible merchant in the Marketplace. This 5% is based on the total cost of your reservation before taxes, fees, and other additional charges are included. 5% Back on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Then, your earnings will be applied to your Savings Center and included in your next savings payout.
To earn 5% Back on your travel reservations, visit the “Travel & Vacations” category on your Marketplace page and click any travel merchant listed. Then, click through the links to visit the merchant’s website and make your reservation in the new browser tab that opens.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit your proof- of-purchase documentation to earn 5% Back.
You can claim unlimited Standard Shipping and Return Shipping Rebates on purchases from Soft Surroundings. You can also claim Standard Shipping and Return Shipping Rebates at Marketplace retailers, up to $500 each per 12-month membership period. Please note that all Rebate Claims must be submitted within 60 days of your original purchase date.
Submit your claim online:
Submit your claim by mail:
My Soft Surroundings Rewards Rebates
P.O. Box 290728
Wethersfield, CT 06129-072
Proof-of-Purchase:
All your Rebate Claims must be submitted with valid proof-of-purchase documentation. Your proof-of-purchase documentation must be unaltered and include the purchase date, purchase total, items purchased, and the shipping and handling charges you paid.
Examples of valid proof-of-purchase include:
To claim a Return Shipping Rebate, you must submit two forms of documentation with your claim: proof of your original purchase and proof of your return shipping charge.
How to View Your Savings
All your Savings from My Soft Surroundings Rewards will appear on your Savings page, whether you shop at Soft Surroundings or Marketplace retailers. To visit your Savings page, sign into your member account at MySoftSurroundingsRewards.com and click “Savings” on your main menu.
You can also check on your Savings and the status of your claims by calling the My Soft Surroundings Rewards Customer Service line at 888-960-2536.
How to Redeem Rewards
You will receive a payout in the form of My Soft Surroundings Rewards on the 15th of every month for all approved qualifying purchases made the previous month. If shopping online, any My Soft Surroundings Rewards credit available to you will appear at checkout when you are signed in at softsurroundings.com. Remember, you must be signed in to your account to see your available credit. If shopping by phone at 800-240-7076, your Customer Care Specialist will apply your My Soft Surroundings Rewards credit when making your purchase.
All mailed claims must be sent and postmarked before the end of the month to receive My Soft Surroundings Rewards for those claims the next month. For example, if you make a purchase and submit your claim between January 1-31, your payout (in the form of My Soft Surroundings Rewards) for that purchase will be issued on February 15th. If you make a purchase on February 1, your payout (in the form of My Soft Surroundings Rewards) will be issued on March 15th.
If you decide to cancel your membership, you’ll still have access to your benefits until the end of your monthly term. After you cancel, you’ll receive My Soft Surroundings Rewards for the remaining balance stated in your Savings.
